Art. 1 General Provisions
At coolrent.bg, we are committed to ensuring the privacy and protection of your personal data in our capacity as the Data Controller of the personal data you provide to us.
This Privacy Policy explains when and why we collect personal information about people who visit our website and use our services, how we use it, the circumstances under which we may disclose it to others, and how we keep it secure.
We may update this Privacy Policy from time to time, so please make sure that you are familiar with its current version. By using our website and the services provided through it, you agree to be bound by this Privacy Policy.
Any questions regarding this Privacy Policy may be sent to: office@coolrent.bg.
Art. 2 About Us
We are coolrent.bg and provide services, products and general information related to our business activities.
Our registered address is Sofia, Bulgaria. When we use the terms “we”, “us” and “our” below, we refer to coolrent.bg.
Art. 3 How We Collect Personal Information From You
We receive information about you when you use coolrent.bg, for example when you submit an enquiry requesting a quotation or information, or when you request, order or use services provided through the website.
Art. 4 What Personal Information We Collect
We collect only basic personal data and do not collect special categories of personal data (“sensitive data”).
The personal information we collect may include your name, address, email address, telephone number, other information required under the Bulgarian Accountancy Act and other applicable legislation, as well as information about which pages you have visited and when.
Art. 5 Why We Need Your Personal Data
We need your personal data in order to provide the services offered through this website within the framework of any contractual relationship arising between us, as well as to provide information you have requested or expressly agreed to receive.
We will not collect personal data that is unnecessary for the purposes described above.
Art. 6 How We Use Your Information
We may use your information to:
- Provide the services you have requested, including processing your orders and fulfilling our obligations arising from contractual relations between us;
- Provide new information directly related to services you have requested;
- Respond to enquiries and provide information you have requested, including assistance with questions relating to your enquiries;
- Use remarketing through trusted platforms, including Google Ads and Facebook;
- Request your opinions or comments regarding the services and products we provide;
- Carry out statistical and other analyses in order to improve our services;
- Protect your interests in connection with the use of our website or services;
- Inform you about changes to our Terms and Conditions, Privacy Policy or services.
Art. 7 How Long We Keep Your Information
We retain your personal data only for as long as necessary for the respective activity for which it was provided, or for the period stipulated in a contract between us, while complying with the requirements and retention periods established by the Bulgarian Accountancy Act, tax legislation and other applicable laws of the Republic of Bulgaria.
Data provided for marketing purposes is retained until you notify us that you no longer wish to receive the relevant information.
Once the purposes for processing your personal data have been fulfilled, we delete or destroy the data.
Art. 8 Who Has Access to Your Information
We will not sell, rent or share your information with third parties for their marketing purposes.
We may transfer your information to third-party service providers, subcontractors and other related organisations solely for the purpose of performing tasks and providing services on our behalf.
When using third-party service providers, we disclose only the personal information necessary for the provision of the relevant service and require such third parties to protect your information and not use it for their own direct marketing purposes.
We will not provide your information to third parties for their marketing purposes unless you have requested this or unless disclosure is required by law, a court order, or for the prevention of fraud or other criminal activity.
We work with various third-party service providers to provide reliable and high-quality services. In certain cases, these providers may act as data controllers in relation to your information. We therefore recommend reviewing their respective privacy policies.
Personal data may be provided to public authorities only in cases provided for by law and only to the extent necessary for the purposes for which it has been requested.
The Bulgarian Commission for Personal Data Protection exercises statutory control over personal data processing activities.
Art. 9 Where We Process Your Personal Data
All personal data we process is processed in Bulgaria. For hosting and maintenance purposes, the information is stored in Bulgaria.
Third parties do not have access to your personal data except where required by law.
Art. 10 When We May Contact You
You have a choice as to whether you wish to receive information from us.
We may contact you where necessary to provide services you have requested, fulfil contractual obligations, provide information directly related to requested services, respond to your enquiries, protect your interests in connection with the website or our services, or comply with legal requirements.
We may also send newsletters containing updates from our website where you have subscribed using your email address.
We will not contact you for marketing purposes by email, telephone, text message or post unless you have given your prior explicit consent, or unless the communication is directly related to you and complies with the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR).
Art. 11 Access, Correction or Deletion of Your Personal Data
You have the right at any time to request:
- Access to your personal data;
- Confirmation as to whether we process your personal data;
- Information about the categories of data processed, the purposes of processing and the recipients to whom it may be disclosed;
- Correction of inaccurate or outdated information;
- Deletion or restriction of your personal data where its processing does not comply with applicable data protection legislation;
- Notification of third parties to whom your personal data has been disclosed regarding any correction, deletion or restriction, unless this is impossible or involves disproportionate effort.
Requests for access, correction, deletion or restriction apply only to your own personal data and are handled free of charge.
To exercise these rights, you must submit a written request containing:
- Your name, address and other identifying information;
- A description of your request;
- Your preferred method for receiving the information;
- Signature, date of submission and correspondence address;
- A notarised power of attorney where the request is submitted by an authorised representative. The request may also be signed electronically.
Requests should be sent to: office@coolrent.bg.
We will process your request within 14 days, subject to applicable legal requirements and exceptions.
Art. 12 Objections or Complaints Regarding Personal Data Processing
Where provided by law, you have the right to:
- Object to the processing of your personal data where there are legal grounds to do so;
- Object to the processing of your personal data for direct marketing purposes;
- Be informed before your personal data is disclosed to third parties for the first time or used on their behalf for direct marketing purposes and be given the opportunity to object.
If you wish to make a complaint regarding the way your personal data is processed, you may contact us at office@coolrent.bg.
If you are not satisfied with our response or believe that your personal data is not being processed lawfully, you may contact the competent supervisory authority:
Commission for Personal Data Protection (CPDP)
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Tel.: +359 2 915 35 18 / +359 2 915 35 15 / +359 2 915 35 19
Fax: +359 2 915 35 25
Email: kzld@cpdp.bg
Art. 13 Security Measures
When you provide us with personal information, we take appropriate measures to ensure that it is processed securely.
The coolrent.bg website uses an SSL certificate and HTTPS secure communication protocol. HTTPS authenticates the website and its web server and encrypts communication between the user and the server, helping protect information against interception, alteration or falsification.
Information transmitted over the Internet can never be guaranteed to be 100% secure. Although we make every reasonable effort to protect your information, we cannot guarantee the security of information while it is being transmitted to us. Once received, we take appropriate measures to protect it within our systems.
Art. 14 Profiling
We do not use automated decision-making or profiling.
Art. 15 Use of Cookies
Like many other websites, our website uses cookies. Cookies are small pieces of information sent to your device to recognise it when you visit the website.
They may collect statistical information about browsing activity, allowing us to analyse website traffic, time spent on the website and the pages visited most frequently.
Cookies help us improve our website and provide a better and more personalised service.
By consenting to the use of cookies on this website, you agree to the use of cookies, including Google Analytics cookies.
If you prefer not to receive cookies, you can change your browser settings to warn you before accepting a cookie or to reject cookies. These settings can usually be found under your browser’s “Options” or “Preferences” menu.
Art. 16 Links to Other Websites
Our website may contain links to websites operated by other organisations. This Privacy Policy applies only to our website.
We recommend reviewing the privacy policies of any third-party websites you visit. We are not responsible for the privacy or security practices of other websites, even where you access them through links provided on our website.
Similarly, if you have reached our website through a third-party website, we cannot be responsible for the privacy policies or practices of that third party.
Art. 17 Transfer of Personal Information Outside Europe
As part of the services we provide, information you provide to us may be transferred to countries outside the European Union (EU).
Such countries may not have data protection laws equivalent to those applicable in Bulgaria. Where we transfer your information outside the EU, we will take appropriate security measures to ensure that your personal information is protected in accordance with this Privacy Policy.
If you use our services while outside the EU, your information may be transferred outside the EU where necessary to provide those services.
Art. 18 Review of This Privacy Policy
We regularly review this Privacy Policy to ensure appropriate and lawful protection of your personal data.
The provided policy states that it was last updated in March 2018 and complies with the General Data Protection Regulation (Regulation (EU) 2016/679).